SUPPORT
Real people, here when you need them.
A UK company with a UK-based team. Dedicated support Monday to Friday, 9am to 6pm. No ticket queues. No call centres.
01 · THE LINE NEVER CLOSES
Your absence line answers 24/7, every day of the year. Support is there for everything around it: changes to stores and managers, a question about a record, or help with a case.
02 · DEDICATED SUPPORT, MONDAY TO FRIDAY
Use the chat in the platform, or email office@workplacereporting.co.uk. Either way it reaches the UK team that runs your account, 9am to 6pm, Monday to Friday. At weekends the line still answers every call, and anything that needs us is picked up first thing Monday.
03 · LIVE IN 10 DAYS OR LESS
We set you up. Send us your absence policy and we build it in: trigger points, the steps a case moves through, and who is told what. Then your stores, managers, backup managers and store inboxes. Your team gets one number to ring. From sign-up to your line taking calls takes 10 days at most.
04 · YOURS TO ADJUST
Once you are live, you can change things yourself: what each absence needs on the record, such as a return to work, self-certification or a fit note, and the rules and steps that open a case. Or tell us and we will do it for you.
05 · CHANGES AS YOU GROW
New store, new manager, someone on leave: we keep it up to date. Your records stay yours, and you can export them at any time.
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